#Waterfall reception desk free

In the case of damage returns, the refund process will begin after the damaged merchandise is received at our warehouse. We reserve the right to re-ship, repair, or fully refund any piece of merchandise. Our customer service team will assist you in handling and replacing your damaged item.Īll damaged merchandise claims must be filed with our Customer Service department within three calendar days of receipt of your order. If you believe you have received an incorrect item or damaged item, please keep all the original packing materials (including pallets, crates, etc.) and call us at (866) 920-8251 or email us at. Our customer service team will notify you regarding solutions. In the unlikely event that damaged items are received via FedEx/USPS please take pictures of the damage and email to within 3 calendar days of receipt. We may not be able to process a damage claim without the Bill of Lading marked 'damaged'. In the unlikely event you receive a damaged item due to shipping, please mark on the Bill of Lading (delivery receipt) 'damaged' before signing. If your item was shipped to you by motor freight, please inspect the package for visible damage before the carrier leaves. Please inspect your order immediately upon arrival. You will receive an email with the online tracking information when the order is shipped. Please contact us if your order is time sensitive and we will do our best to accommodate your situation. Larger items will be delivered 4-7 business days after they leave our warehouse, depending on destination and carrier.Įxpedited shipping is available for additional fees. Large in-stock items may require additional time to inspect and crate. We usually ship in stock items within 3-5 business days after the order/payment is received. Please contact us for a rate quote if special service such as Global Shipping, Expedited Shipping etc. Due to how the order is shipped, they cannot deliver it without you being present.

You will need to be physically present at the scheduled time of the delivery to receive your item.

If applicable, you will schedule the day and time of the delivery with the freight company once you receive the tracking number.Please ensure you communicate with them so that you can receive your order in a timely manner. If applicable, they will call you at the contact number you specified on your order from a number other than Rework.Disposal of the box and the pallet is the responsibility of the customer.They will deliver it outside your building and cannot bring it indoors.The freight company will deliver the item in a box on a wooden pallet.IMPORTANT INFORMATION REGARDING FREIGHT DELIVERY: Rescheduling or missing appointments may result in delays and fees for which we will not be responsible. Kindly note that Rework Office Furniture contracts only with reliable freight companies over which we have limited control and are not liable for arrangements made between customers and the third-party freight companies. You will receive a call from the third-party trucking company to make delivery arrangements within 3-5 days after your order has been shipped.ĭelivery and pickup by freight companies are made during normal local business hours (excluding holidays). Each item is transported on a skid and delivered to your curbside with a signature required on the bill of lading. Large furniture and over-sized packages will be handled by motor freight companies. Please contact us for expedited shipping rates to your area. Express shipping is available for additional fees. In most cases, a signature is required for the delivery. Most small packages are shipped via FedEx or USPS. Every shipment is fully insured at no extra cost to you. Please contact us for a rate quote for delivery to these areas.Įach order is carefully inspected and packaged before it leaves our warehouse to avoid damage during transit. Shipping to restricted areas, such as outside continental US, areas accessible only by ferry or airplane, etc.

#Waterfall reception desk free

Certain items are available with FREE Standard Shipping to the contiguous 48 states.

The shipping charge for an order will be calculated based on your delivery address and displayed to you at checkout.